PRIVACY POLICY
Effective Date: 1st January 2022
Welcome to Finarb Analytics Consulting OPC Pvt. Ltd.
(hereinunder referred as "Finarb", "we", "us", or "our"). Finarb respects your privacy and is committed to protecting it through this Privacy Policy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.finarbconsulting.com (referred to as 'the website' or 'our website' hereunder), which is intended for informational purposes only.
Please read this policy carefully. By accessing and using our website, you acknowledge & consent to the collection, use, and disclosure of your data as described in this Privacy Policy and further, you agree and accept to be bound by the terms of our Privacy Policy, Terms of Use and Cookies Policy without limitation or qualification.
1. Introduction
We are committed to protecting and respecting your privacy. This policy explains:
- What personal data we collect
- How we use and process that data
- Your rights in relation to your personal data
NOTE: If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at support@finarb.ai
2. Data Controller And Data Processor
The data controller & processor responsible for your personal data is:
M/s. Finarb Analytics Consulting (OPC) Private LimitedRegd. Office- 1ES4, Mani Casadona, International Financial Hub (CBD),
Newtown, New Town, West Bengal 700156
Contact- support@finarb.ai
3. Information We Collect
Our website is primarily used for informational purposes. However, we may collect limited personal information in the following ways:
a) Information You Voluntarily Provide:
Contact Form Data: When you fill out our contact form, we collect your full name (first & last name), email address, phone number, industry, company/organisation name, designation, country and message content.
b) Automatically Collected Information:
Log Data: We may collect standard log data including your IP address, browser type, operating system, referral URL, date/time of access, and device information (e.g., type, operating system version), log files, location data, and usage patterns.
Cookies: We use cookies to enhance website functionality and analyze usage trends. You may choose to disable cookies through your browser settings.
4. Purpose of Data Collection & Processing
4.1 Provide and Improve Services: To deliver and maintain the features of our website, personalize your experience, and enhance the performance of our website.
4.2 Customer Support: To respond to your inquiries & issues sent via contact forms and provide assistance related to our products and services. We process your Personal Information anytime that you reach out to us via contact forms or email etc.
4.3 Data Analysis: To analyze how users interact with our website, improve the user experience, and enhance the functionality of our website.
4.4 Security: To monitor and protect the integrity and security of the website, prevent fraud, and detect or prevent misuse. We process your Personal Information for relevant user verifications and thereby to detect and prevent fraud, breach, hacking or any other misuse of our website.
4.5 Marketing: With your consent, we may send you updates, newsletters, or promotional materials about our services.
4.6 Other business purposes: We may use your Personal Information for additional purposes in the operation of our business, that would be reasonably expected based on context, and as permitted by law or required to comply with our legal obligations.
5. Data Sharing/Disclosure To Third Parties
We do not sell or rent your Personal Identifiable Information (PII). However, we may share your data including Personal Information in certain cases in the following circumstances:
5.1 Legal Compliance: We may disclose in good faith and in our sole discretion your data including Personal Information to law enforcement, regulatory authorities, or other third parties if required by law or if we believe such disclosure is necessary to protect our rights, your safety, or the safety of others.
5.2 Affiliates or Third-Party Service Providers: We may share your data excluding Personal Information with our affiliates or third-party service providers who help us operate the website (e.g., web hosting, analytics) and only for the purposes outlined above.
5.3 Marketing and Advertising Partners: We may share your data excluding Personal Information to our third-party marketing & advertising partners for marketing and advertising purposes, including social media platforms, third-party advertising platforms, and other platforms/networks that assist us in serving and optimizing our advertisements.
5.4 Professional Advisors: We may share your data including Personal Information with our professional advisors, including legal, accounting, or other consulting services for purposes of audits or to comply with our legal obligations.
5.5 Other business or commercial purposes: We may share or disclose your data including Personal Information for other business or commercial purposes as permitted by law.
NOTE: If we decide to modify the purposes for which your Personal Information is collected, used, or shared, or our practices relating to your Personal Information, we will amend this Privacy Policy as described below.
6. Legal Bases For Data Collection, Storage & Processing
We process your data based on the following legal grounds:
6.1 Consent: When you provide explicit consent for data processing.
6.2 Legitimate Interest: For security, analytics, and service improvement.
6.3 Legal Obligation: When required by law or regulatory authorities.
6.4 The detailed table defining the purpose of data collection, storage & processing and their legal basis is provided as under:-
| S.No. | Purpose of Data Collection, Storage & Processing | Type of Personal Data processed, depending on the processing activity | Legal basis, depending on the process activity |
|---|---|---|---|
| A. | To improve our website functioning, interaction & personalization and Data Analysis |
|
When necessary to perform our services and in our legitimate interests. |
| B. | To respond to your queries submitted via contact form and for marketing |
|
When you provide explicit consent via contact form, we may process your contact information in order to respond to your queries and send you important updates or technical announcements related to the Services. This means that we will use your contact details, like your email address or phone number, to contact you and provide you with essential information and updates related to our services. |
| C. | To provide security and conduct research & analytics |
|
We may need to use your information to meet legal requirements, law enforcement or when the law/courts say we have to. If there’s no specific law requiring us, we may also use your information for our own legitimate business reasons or to protect the interests of others. This includes using data from security partners to help prevent fraud, abuse, and other security risks that could affect our Services. For example, we might process data to detect and stop harmful activity, like fraud or unauthorized access. |
7. Sensitive Data
We do not collect sensitive data including but not limited to, biometric information, bank details, racial or ethnic origin, political opinions, religious, philosophical or other similar beliefs, membership of a trade union, physical or mental health, biometric or genetic data, sexual life or orientation, or criminal convictions and offences (including information about suspected criminal activities).
8. Data Retention
8.1 We will retain your personal data only for as long as is necessary. We maintain specific records management and retention policies and procedures, so that personal data are deleted after a reasonable time.
8.2 We retain data as outlined above only as long as necessary for the purposes described above or as required by applicable law. Contact form submissions may be retained for customer service and legal purposes.
8.3 Data would only be retained to fulfil the purposes outlined in this Privacy Policy or to comply with legal obligations, resolve disputes etc. We will also retain Usage Data & Log Files for internal analysis purposes. You can always request the deletion of your data or exercise other rights, as outlined below in the "Your Rights under the Data Privacy Section" section.
9. Transfer & Storage of Data
As part of providing our services, your personal data is collected from your source country and provided to us and stored with us in country where Data Controller & Processor are located i.e. India. By using our service, you consent to such transfer & storage for legitimate purposes.
10. Data Security
10.1 We maintain organizational, physical and technical security arrangements for all the personal data we hold. We have protocols, controls and relevant policies, procedures and guidance to maintain these arrangements taking into account the risks associated with the categories of personal data and the processing we undertake.
10.2 We adopt market leading security measures to protect your personal data. We have a designated Data Protection Officer in team who is responsible for adhering to security guidelines and responsible for your data. You can also reach our DPO by contacting us through details mentioned below.
10.3 However, no Internet or email transmission is ever fully secure or error free. Therefore, you should take special care in deciding what information you provide to the Services. In addition, we are not responsible for circumvention of any privacy settings or security measures contained on your device or usage, or third-party websites.
10.4 We will promptly inform you in case of any data breach, theft or hacking and issue data breach notification within time period stipulated by law. You acknowledge that we take all reasonable measure to maintain high security standards and prevent any such breach. Therefore, you agree to waive your rights to sue us and waive all claims against us that may arise in future in any case of any data breach which might not be a result of 100% negligence on our part.
11. Your Rights under the Policy and relevant Data Protection laws
As a user or Finarb website, you have the following rights concerning your personal data:
11.1 Right to Access: You have the right to request a copy of the personal data we hold about you. You must provide a written request when you wish to access such data by sending an email at support@finarb.ai and we aim to provide such necessary information within a period of 45-90 days from the date of such request.
11.2 Right to Rectification: You can request that we correct or update any inaccurate, missing or changed/updated data. You must provide a written request when you wish to rectify such data by sending an email at support@finarb.ai, and we will update/rectify such information within a period of 45-90 days from the date of such request.
11.3 Right to Erasure/Deletion: You can request the deletion of your personal data, subject to certain exceptions (e.g., if we need to retain it for legal purposes). You must provide a written request when you wish to delete such data by sending an email at support@finarb.ai. This right is subject to certain limitation and will not apply when we have reasons for the retention of your personal information for following purposes:
- A. To provide goods and services to you.
- B. To detect or resolve issues security or functionality-related issues.
- C. To comply with legal requirements or law enforcements directions.
- D. To conduct research in public interest.
- E. To safeguard the right to free speech.
- F. To carry out any actions for internal purposes that the user might reasonably expect.
11.4 Right to Non-Discrimination: The user has right to not to be discriminated for exercising their rights as mentioned herein and Finarb shall not cause any discriminatory practices or actions against such users in relation to providing its service. Any concerns or issues regarding such practices shall be addressed diligently and the user may send their concerns by sending an email at support@finarb.ai.
11.5 Right to Restrict Processing: User/Data Subjects have right to restrict processing and can request us to limit how we use your personal data as, although we are not automatically required to delete it upon receipt of such email. However, we can refrain from processing in certain situations:
- Data is inaccurate (during the verification process),
- Processing is unlawful, but the individual does not want the data to be erased and requests restriction (which is different from the right to be erased),
- We are no longer in need of data, but the individual wants the data to be preserved so the legal claim can be exercised,
- When we are taking measures to verify the data erasure request.
11.6 Right against Automated individual decision-making, including profiling: The users/ data subject shall have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning him or her or similarly significantly affects him or her.
12. Children
Our Services are not directed to, or intended for, children under the age of 18. We do not knowingly collect Personal Data from children under 18. If you have reason to believe that a child under 18 has provided Personal Data to Finarb through the Services, please email us at support@finarb.ai. We will investigate any notification and, if appropriate, delete such Personal Data from our systems.
13. Cookies And Tracking Technologies
13.1 In addition to the information set out above, this section describes how we use cookies and other tracking technologies.
13.2 We analyse your IP and browser information to determine what is most effective about our website, to help us identify ways to improve it and, eventually, to determine how we can tailor our website to make it a more positive and relevant user experience.
13.3 Please see our Cookies policy for more details including for information about your choices with respect to advertising and social media cookies and for access to our cookie consent manager. By using our website, you agree that we can place cookies and other similar technologies on your device as explained in our Cookies policy.
14. Warranties And Indemnity
Except as expressly set out in the terms or provided by law, neither Finarb nor its affiliates make any specific promises or give any warranties or indemnity with regard to any direct, indirect and consequential loss, damages and legal claims which may arise because of data collection, processing, storage and transfer of your data by Finarb.
15. Limitation Of Liability
When permitted by law, Finarb, and its affiliates, will not be responsible for lost profits, revenues, or data; financial losses; or indirect, special, consequential, exemplary, or punitive damages. To the fullest extent permitted by law, the total liability of Finarb, and its affiliates, for any claim under the terms, including for any implied warranties, is limited to (if) any amount you paid us in service/business relationship or agreement during the period of six months prior to the event giving rise to such liability. In all cases, Finarb, and its affiliates, will not be liable for any expense, loss, or damage that is not reasonably foreseeable.
16. Governing Law and Dispute Resolution
16.1 Finarb maintains this website in India and you agree that these terms of use and any legal action or proceeding relating to this site shall be governed by the laws of India without reference to its choice of law rules. If you attempt to bring any legal proceedings against Finarb you specifically acknowledge and agree to New Delhi, India to be the agreed place of jurisdiction for any conflict or lawsuit directly or indirectly arising from the use of this website.
16.2 You have agreed by using this site to choose the laws of India to govern any such proceedings as mentioned in aforementioned clause, without regard to where in the world you are located, or from where in the world you visited this site.
17. Review and Modifications
We reserve the right to review, modify or replace these Terms at any time. Changes will be effective upon posting to the Website with an updated effective date. Your continued use of the Website after any changes constitutes acceptance of the revised Terms.
18. Contact Us
Please contact support at support@finarb.ai in case of any questions or concerns about your data not already addressed in this Privacy Policy.
TEAM FINARB
Regd. Office- 1ES4, Mani Casadona, International Financial Hub(CBD), Newtown, New Town, West Bengal 700156
Contact- support@finarb.ai
By accessing and using the website, you acknowledge that you have read, understood, and agree to be bound by these Privacy terms and policy.